cg99 Terms and Conditions

01 Introduction and Consent

cg99 ("we", "platform", "company") is an online gaming service provider. These terms and conditions ("Terms") apply to the use of the cg99 website, mobile version, and all related services ("Services").

By creating an account on cg99 or using any of our Services, you are considered to have fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.

We reserve the right to update these Terms at any time. We will notify users as far in advance as possible before changes take effect. Continued use of the Services after any changes constitutes acceptance of the updated Terms.

02 Account Registration

A personal account is required to access all services on cg99. You must provide accurate, complete, and up-to-date information when registering.

Important Account Rules

• Each person may only create one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, and contact details used during registration must match your national identity card or valid official document.
• You are solely responsible for keeping your account password confidential. Do not share your password with any third party.
• Transferring, selling, or giving your account to a third party is strictly prohibited.
• If you suspect any unauthorised access to your account, notify our support team immediately.

Identity Verification (KYC)

cg99 follows a Know Your Customer (KYC) process to ensure security and prevent financial fraud. We may request identity verification documents before processing a withdrawal request or after a certain transaction volume has been reached.

• A scan or clear photo of your national identity card or passport.
• Proof of ownership of your bKash, Nagad, or Rocket account.
• Recent proof of address if required.

03 Eligibility and Age Verification

cg99 services are available only to individuals who meet the following eligibility criteria:

• You must be at least 21 years of age.
• Online gaming must be legal in the jurisdiction where you reside.
• You must operate the account in your own name and using your own funds.
• Gaming on behalf of another person or using a third party's funds is strictly prohibited.

If there is any suspicion that a user is underage, cg99 may request age verification documents at any time and reserves the right to temporarily suspend the account until verification is complete.

04 Deposits and Withdrawals

Deposit Rules

The minimum deposit amount on cg99 is ৳500. The currently accepted payment methods are bKash, Nagad, and Rocket. Providing the correct transaction reference number at the time of deposit is mandatory.

• Deposit requests are generally processed instantly.
• Deposits may only be made from your own mobile banking account.
• Deposits from third-party accounts are prohibited and such transactions will be cancelled.
• In the event of a failed transaction, contact support immediately via live chat.

Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals can only be made to the same payment method used for the deposit. Withdrawal processing typically takes between 15 minutes and 2 hours.

• KYC verification must be completed before making a withdrawal.
• Withdrawals may be temporarily delayed until any active bonus wagering requirements have been met.
• Withdrawals may be delayed for additional verification in cases of suspicious activity.
• A user may cancel a withdrawal request while it is still being processed.

05 Bonuses and Promotions

cg99 offers various bonuses and promotional offers for both new and existing members. All bonuses are subject to specific conditions.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 20x, meaning the combined total of the deposit and bonus must be wagered 20 times before a withdrawal can be made.

• Bonus funds may only be used for gaming purposes and cannot be withdrawn directly.
• If the original deposit amount is withdrawn before the wagering requirement is met, the bonus will be forfeited.
• Each member is eligible for the welcome bonus once only.
• A time limit for meeting the wagering requirement may apply and will be stated in the bonus offer.

VIP Cashback Program

cg99's VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Progression through VIP tiers depends on your regular gaming activity and contribution. Reaching a higher tier means access to better benefits and rewards.

General Bonus Terms

• Any attempt at bonus abuse may result in account cancellation.
• cg99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonus conditions will be stated separately in the details of each promotion.
• Multiple bonuses cannot be active at the same time unless specifically permitted.

06 Gaming Policy

All games on cg99 are operated using Random Number Generator (RNG) technology, which ensures fair outcomes. We are committed to fair play.

• Game outcomes are entirely random and cannot be predetermined by cg99 or by any user.
• The individual rules and displayed information for each game can be found within the game itself.
• If a game is interrupted due to a technical fault, the result of that round may be voided and the bet will be refunded.
• Game history and balance records are stored on our servers and serve as the final evidence in the event of a dispute.
• If a connection is lost during a live dealer game, a decision may be made automatically on the dealer's behalf.

07 Prohibited Activities

The following activities are strictly prohibited on the cg99 platform. Violating these rules will result in permanent account closure and all deposited funds and winnings may be forfeited:

• Operating an account or gaming on behalf of a minor.
• Money laundering or conducting any illegal financial activity.
• Playing games using bots, automated software, or artificial intelligence.
• Attempting to claim bonus benefits by creating multiple accounts.
• Exploiting system vulnerabilities or technical faults.
• Attempting to influence game outcomes by colluding with other users.
• Hacking, phishing, or any other cybercriminal activity.
• Operating an account using a stolen third-party identity.

cg99 uses advanced technology to detect suspicious activity and reserves the right to notify the relevant authorities if necessary.

08 Security and Privacy

cg99 uses SSL encryption and modern security technology to protect your personal information and financial data. We are committed to operating as a secure and reliable platform.

• Your personal information will never be sold to third parties.
• Your information will not be disclosed except where required by law.
• All financial transactions are completed over encrypted connections.
• For more details about our privacy practices, please visit the Privacy Policy page.

09 Responsible Gaming

cg99 is deeply committed to responsible gaming. We believe gaming should be an enjoyable form of entertainment, not a cause of financial hardship.

• You can set deposit limits, betting limits, or gaming time limits on your own account.
• If you feel that gaming is getting out of your control, you can voluntarily self-exclude your account temporarily.
• Use parental controls to prevent minors from gaming.
• Taking a break from gaming is completely normal and encouraged.

For more information about responsible gaming and for support, visit our Responsible Gaming page or contact us via 24/7 live chat.

10 Account Suspension & Closure

cg99 reserves the right to temporarily suspend or permanently close a user's account without prior notice in the following circumstances:

• Violation of any clause of these Terms and Conditions.
• Suspicion of fraud, money laundering, or any other illegal activity.
• Providing false or misleading information.
• Refusal to complete KYC verification.
• Account remaining inactive for an extended period (12 months or more).

You may also request account closure at any time. Please withdraw any remaining balance before closing your account. If active bonus wagering requirements have not been met, the related bonus will be forfeited.

11 Limitation of Liability

cg99 accepts no liability in the following circumstances:

• If gaming is interrupted due to loss of internet connection, server downtime, or technical errors.
• If any loss occurs due to issues with the user's device or network.
• If any loss results from the user disclosing their password or account details to a third party.
• If the service is interrupted due to unforeseen circumstances (force majeure) such as natural disasters, war, or government orders.

In any circumstance, cg99's maximum liability will be limited to the amount of the transaction in question.

12 Dispute Resolution

For any dispute or complaint, please first contact us via our 24/7 live chat or email support. Our team will make every effort to resolve the issue with the highest level of professionalism.

• Maximum time limit for raising a dispute: within 30 days of the relevant incident.
• In resolving disputes, cg99's server logs and records will be considered final evidence.
• When submitting a complaint, please include your account ID, the relevant date and time, and a detailed description.
• For disputes regarding game outcomes, the RNG system log is the final evidence.

13 Changes to Terms

cg99 reserves the right to change, amend, or update these Terms and Conditions at any time. Depending on the nature and significance of the changes, we will notify users in the following ways:

• For significant changes, advance notice will be given via email or account notification.
• The "Last Updated" date at the top of this page will always be kept current.
• Continued use of the platform after any changes will be considered acceptance of the new terms.

You are encouraged to review this page regularly so that you remain informed of the latest Terms and Conditions.

14 Contact

If you have any questions, comments, or complaints regarding these Terms and Conditions, please get in touch with us:

• Live Chat: 24 hours, 7 days — full service in Bengali
• Email: [email protected]
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

Our support team is always ready to provide a prompt and effective response to any of your questions. Your satisfaction is our priority.

To learn more about cg99 services and our other pages, visit our About Us page or find answers to common questions in the FAQ section.