cg99 Privacy Policy

1. Introduction and Scope

cg99 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy applies to the cg99.cam website and all related services.

This policy explains what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By using this service, you are agreeing to the terms of this privacy policy.

You are requested to read this privacy policy carefully before registering on cg99. If you disagree with any part of this policy, we advise you not to use our platform.

2. What Information We Collect

cg99 collects various types of information to provide its services. This information may be collected directly from you or automatically from your device.

2.1 Personally Identifiable Information

During registration and account management, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — our platform is for ages 21 and above only)
• Email address
• Residential address
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

To facilitate deposits and withdrawals, we process the following information:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Transaction history and amounts
• Date and time of deposits and withdrawals

We do not store complete card numbers or full bank account details. All financial transactions are secured through SSL encryption.

2.3 Device and Usage Information

When you use the cg99 platform, the following information may be collected automatically:

• IP address and geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Page visit data, session duration, and click history
• Information obtained from cookies and similar tracking technologies

3. How Your Information Is Used

cg99 uses collected information only for legitimate purposes. We never sell your information or disclose it to unauthorized third parties.

3.1 Service Delivery and Operations

• Creating and verifying accounts
• Processing deposits and withdrawals
• Maintaining records of gaming transactions
• Confirming user identity (KYC process)
• Providing bonuses and promotional offers

3.2 Customer Service and Communication

• Providing assistance through support tickets and live chat
• Sending important account-related notifications
• Notifying users of platform updates and policy changes

3.3 Security and Compliance

• Preventing fraud and money laundering
• Adhering to responsible gaming policies
• Preventing access by underage users
• Meeting applicable legal obligations

3.4 Platform Improvement

• Analyzing and improving user experience
• Planning new games and features
• Identifying and resolving technical issues

4. Cookies and Similar Technologies

The cg99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions and running core platform functions. The site cannot work properly without these.
• Functionality Cookies: For remembering your preferences and settings, such as language selection.
• Analytics Cookies: For monitoring site usage and collecting aggregate data to make improvements.
• Security Cookies: For detecting and preventing fraudulent activity.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind, however, that disabling essential cookies may prevent some platform features from working correctly.

5. Information Sharing with Third Parties

cg99 does not sell or rent your personal information to any third party. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted third parties necessary to operate our services, such as:

• Payment processing companies (bKash, Nagad, Rocket)
• Identity verification services
• IT infrastructure and cloud hosting providers
• Game software providers (for gameplay data)

Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or under applicable law. In such cases, we will try to notify you in advance unless we are legally prohibited from doing so.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. Users affected by such circumstances will be notified in a timely manner.

6. Data Security Measures

cg99 uses industry-leading security technology to keep your information safe. Our security infrastructure consists of the following layers:

6.1 Technical Safeguards

• 256-bit SSL encryption — applied to all data transmissions
• Two-Factor Authentication support
• Regular security audits and penetration testing
• Firewall and malware protection systems
• Encrypted database storage

6.2 Organizational Safeguards

• Strict privacy training for staff
• Restricted data access on a need-to-know basis
• Regular internal security reviews
• Incident Response Plan

6.3 Response to Security Breaches

If a security breach occurs and affects your information, we will notify you by email as quickly as possible and provide guidance on the steps you should take.

Keep in mind, however, that complete security on the internet cannot be guaranteed. You should also take care to keep your password confidential and avoid logging in from unfamiliar devices.

7. Data Retention and Deletion

cg99 retains your information for as long as it is necessary or legally required.

7.1 Retention Periods

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Financial and identity information may be kept for a defined period after account closure in accordance with legal requirements.
• Transaction Records: Financial transaction data is retained for the period required to meet legal obligations.

7.2 Data Deletion Requests

After closing your account, you may request that your information be deleted. This request can be sent by email to [email protected]. Keep in mind that some information may need to be retained for a specified period due to legal obligations.

8. Your Rights and Choices

As a registered user of cg99, you have important rights over your own information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. We will fulfill this request within a reasonable timeframe.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly in your account settings; for significant changes, please contact our support team.

8.3 Right to Opt Out of Marketing Communications

You may remove yourself from promotional emails or notifications at any time. To do so, go to your account settings and change your notification preferences, or contact our support team.

8.4 Right to Close Your Account

You may request to close your cg99 account at any time. Please ensure you withdraw any remaining balance before closing your account.

9. Privacy Protection for Minors

The cg99 platform is strictly for users aged 21 and above. We never intentionally collect personal information from minors.

We verify age at the time of registration. If we receive evidence that a person under the age of 21 has opened an account, we will close that account immediately and delete the associated information.

If you believe a minor has registered on our platform, please contact us immediately at [email protected].

10. Policy Changes & Updates

cg99 reserves the right to modify this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of the policy

For important changes, you will be given sufficient time before the new policy takes effect. Continued use of the platform after the changes will be considered as your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is ready to answer all your questions.