Responsible Gaming at cg99 — your safety is our priority
A gaming experience is truly complete only when it is safe and controlled. cg99 helps you play with healthy habits.
Our Responsible Gaming commitment
cg99 believes that online gaming is entertainment — not a burden. That is why we provide protective tools and information for players.
Self-Exclusion
The option to temporarily or permanently close your account yourself when needed. Our support team is available 24/7 to assist with this process.
Setting Deposit Limits
Set daily, weekly or monthly deposit limits to keep your budget in check — updatable at any time.
Time-Out Feature
Take a break from gaming for a set period — from 1 day up to several weeks. Login is temporarily disabled while the break is active.
Age Verification System
Age verification is mandatory at registration on cg99. Only individuals aged 21 or above may open an account.
Gaming History Review
View your deposits, withdrawals and betting history at any time — stay aware of your spending and time.
24/7 Bengali Support
For any issue, contact our Bengali-language support team via live chat — we are always here for you.
Core Principles of Responsible Gaming
Build healthy gaming habits — let entertainment stay entertainment.
Is gaming right for you?
Online gaming can be an enjoyable form of entertainment — but it is not a reliable source of income. Winning and losing are both possible in every game. Play only for entertainment, never to try to recover losses.
Responsible gaming at cg99 means setting your budget, staying within it, and treating gaming as a small pleasure in life. Never play in a way that harms your family, work or studies.
Budget and Time Planning
Decide in advance how much time and money you will spend on gaming each day or week. The minimum deposit on cg99 is ৳500 and the minimum withdrawal amount is ৳800. Avoid going beyond your budget and be cautious about the tendency to place larger bets to recover losses.
Age 21+ Restriction
cg99 strictly prohibits gaming by minors. Only citizens aged 21 or above may open an account on this platform. We verify age at registration and may request additional verification in suspicious cases.
If there are underage members in your household, keep your account logged out on your device and keep your password private.
Recognising the Signs of Problem Gaming
The first step to protecting yourself or someone close to you is recognising the signs in time.
Financial Pressure
Going into debt because of gaming, having trouble paying bills, or hiding money from family.
Losing Track of Time
Spending too much time on gaming by cutting into work, family or sleep time.
Emotional Changes
Becoming angry or depressed after a loss, feeling restless when unable to game.
Chasing Losses
Repeatedly betting more after a loss in an attempt to recover what was lost.
Remember: If you notice any of the above signs in yourself or someone close to you, it is not a sign of weakness — it is a signal to seek help. cg99's live chat support will assist you with complete confidentiality.
How to Use Protective Tools
Managing your account on cg99 is straightforward — activate protection in just a few steps.
Log In
Log in to your cg99 account and go to Account Settings.
Choose Your Limit
Select a deposit limit or time limit from the "Responsible Gaming" menu.
Set the Amount
Enter the amount or duration that suits you and confirm.
Get Help
If you have any difficulty, contact live chat directly — we will guide you.
Self-Exclusion and Time-Out in Detail
Taking a break is an act of courage — cg99 respects this decision and makes it easy.
Time-Out (Temporary Break)
When time-out is activated, login to your account will be disabled for the chosen period. You can choose the duration of the break yourself. Your balance and history will remain safe during this time.
- Account is automatically reactivated when the break ends
- No new deposits can be made during the break
- Activate at any time through live chat
Self-Exclusion (Long-Term Closure)
If you feel a gaming problem is serious, you can close your account on a long-term or permanent basis through self-exclusion. If exclusion is active and an attempt is made to open a new account, the system will block it.
- Request via live chat or email — effective within 24 hours
- All promotional communications will be stopped automatically
- All remaining balance can be withdrawn safely
Need help? We are here
There is no shame in having a gaming problem — talk to us, we keep everything confidential.
cg99 Support Team
Our Bengali-language support team is with you 24 hours a day, 7 days a week. Contact us for gaming issues, closing your account or setting limits — whatever you need.
24/7 Live Chat Support
Responsible Gaming Checklist
Before you start gaming, ask yourself — have I set my budget? Am I spending too much time? Am I playing for entertainment?
Tell Your Family
Let a trusted family member or friend know about your gaming habits — they can be your greatest support.
Alternative Entertainment
Spend time on other hobbies and activities alongside gaming — a balanced lifestyle builds healthy gaming habits.
Common Questions about Responsible Gaming
Find answers here to questions we are asked most often.
Enjoy cg99's Gaming World Safely
Responsible gaming means playing with awareness. Explore our services and visit our FAQ page for anything you need.